Bob Marley Essay Example for Free

Weave Marley Essay In a period of political, monetary, and social agitation, another method of dissent was starting to rise up out of Jamaica as reggae music. It was 1963 when a youngster from Jamaica by the name of Robert Nesta Marley, otherwise called â€Å"Bob Marley†, framed a band called The Wailers, who might without a doubt become one of the main reggae groups to ascend from the abuse of the underdeveloped nation. The nation of Jamaica had quite recently picked up autonomy from the U. K. in 1962, however was definitely not a free country. People with great influence decided to misuse the country’s hardly any principle sends out, principally bauxite, a mineral utilized during the time spent assembling aluminum. The initial ten years of Jamaican autonomy saw impressive monetary development, however these additions were kept away from the country’s urban poor. From his book, Reggae, Rastafari, and the Rhetoric of Social Control, Stephen A. Lord composes, â€Å"After freedom, the Jamaican Labor Party’s â€Å"Five Year Plan† didn't create financial flourishing yet, rather, considerably more prominent disparity of living conditions† (47). Ruler cites Adam Kuper, â€Å"As the Jamaican Labor Party urged remote nations to put resources into and extend Jamaica’s assembling and bauxite ventures, the customary quest for agribusiness, ranger service, and angling dropped to a low of 10 percent of Jamaica’s total national output in 1968 (47). Marley decided to join the Rastafarian development, a strict program that was a conspicuous gathering in Jamaica. The Rastafarian confidence assisted with energizing Marley’s reason in music, which was to enable and motivate the individuals who were being held somewhere near the nation’s wealthier class. A little country town called Nine Miles situated in the area of Sainte Ann is the place Bob Marley was conceived. Marley lived with his grandparents in the network of Sainte Anne, individuals who followed conventions they had gained from their initial African predecessors. These traditions included narrating which would be one of Marley’s signature characteristics during his songwriting profession. At the point when Marley was an adolescent, his mom chose to remove him from Sainte Anne, and moved him to Jamaica’s capital Kingston in the region of Trench Town. This would be the place Marley would start to leave on his melodic excursion. Like most urban Jamaican urban communities, Trench Town was poor and the entirety of its occupants including the adolescent Marley lived in neediness. During this time Marley figured out how to shield himself against the unpleasant town local people, and as opposed to tailing them Marley chose to give nearer consideration to music. As one writer writes, â€Å"Despite the destitution, despair and different offensive exercises that supported some ghetto tenants, Trench Town was additionally a socially rich network where Bob Marleys plentiful melodic abilities were sustained. A long lasting wellspring of motivation, Bob deified Trench Town in his tunes No Woman No Cry (1974), Trench Town Rock (1975) and Trench Town, the last discharged aft er death in 1983† (Ruff, â€Å"Bob’s Early Life†). Marley’s beginnings in the music business were with a type of music known as ska. Ska came to fruition in Jamaica during the late 1950’s and mid 60’s. Ska was motivated by American RB music that could be heard through U.S. radio aviation routes on the transistor radio. Ska was a mixing of America’s RB and Jamaica’s island beat, a blend of calypso and mento. Creator Stephen A. Ruler composes, â€Å"Perhaps ska can best be portrayed as a result of creolization, getting vigorously from dark American music (jazz, gospel, and RB), while additionally consolidating indigenous (mento) and African components into its sound† (24). Numerous residents of Jamaica couldn't manage the cost of radios to tune in to music or keep up on any news reports originating from the island. So the Jamaican sound frameworks, cell phones, for example, vans or melodic hardware on wheels, would be utili zed to have moves, and the DJs would likewise utilize their sound frameworks to illuminate his audience members on political happenings. Lord expresses that, â€Å"As one of only a handful hardly any moderate social exercises for poor people, the sound framework carried music to places where the voice of poor people could be heard without impedance by neighborhood authorities† (16). Like the majority of the world during this time, the dark populace was not permitted any political force, and many started to look for approaches to stand up to. One of the strategies utilized as a way to latently retaliate against the irregularity was the Rastafarian religion. The Rastafarian religion was brought into the world right off the bat in the twentieth century, however its underlying foundations go back the extent that the late 1800’s when slaves felt constrained to rebel against the ranch proprietors on the conviction that God was calling them to battle for opportunity. In 1927, a man named Marcus Garvey delivered to Jamaicans the premise of the Rastafarian religion, which was to seek Africa for the delegated of a lord. This would be an indication for Jamaica that opportunity is close. From Africana, the Encyclopedia of the African and the African-American Experience, creator Roanne Edwards cites Garvey: â€Å"Look to Africa for the delegated of a lord to realize that your recovery is nigh† (Edwards 1592). In 1930 Ras Tafari was delegated ruler of Ethiopia andâ baptized with the name Haile Selassie. From that second on the Rastafarians of Jamaica would perceive the lord of Ethiopia as the living savior. The religion of Rastafarianism was intended to engage Jamaica’s dark populace by considering vigorously African legacy and accepted that the western culture was today’s realm of Babylon, a degenerate city that benefitted from the persecuted. Some portion of the Rastafarian confidence was to develop dreadlocks, this would get one of Marley’s signature highlights, however Marley was not following any patterns, his motivation for wearing his hair in dreadlocks had further significance than unimportant design. As cited from Rolling Stone, â€Å"Until Babylon fell, as per one legend; the Rastas would not trim their hair. They developed it long in a fearsome appearance called dreadlocks† (Gilmore 5). Another component from the Rastafarian Movement was the utilization of pot to make a more profound association with Selassie. Marley utilized pot as an inventive outlet in son gwriting and Marley, alongside numerous Rasta performers, followed the custom of smoking weed or â€Å"ganja† for this otherworldly experience. Marley’s tunes originated from a profound otherworldly assurance, to spread the message of the Rastafarian confidence and to battle against the individuals who looked to put down poor people and less blessed of the world. As indicated by creator Rex Ruff, â€Å"Bob Marley reaffirms his adherence to Rastafari on Forever Loving Jah from Uprising the last collection discharged during his lifetime. Uprising highlights the acoustic Redemption Song which beseeches the audience: liberate yourselves from mental servitude none however ourselves can free our psyche, repeating oneself engaging feelings that Rastafarian precepts have tried to build up (Bob and Rastafarian Beliefs). The poor of Jamaica were dependent upon hardship as a result of the choices that were being made by the ideological groups set up after Jamaica had become a free country. On one hand, there was the Peoples National Party, drove by Michael Manley, who battled for sacred rights, and then again, there was the Jam aican Labor Party, drove by Edward Seaga, who wanted to put Jamaica’s capital interests abroad before the government assistance of the country. Both the People’s National Party and the Jamaican Labor Party were basically run by white individuals and Marley took neither side, however was said to have little kindness towards Michael Manley’s People’s National Party. In 1976 the December races were moving close and brutal fights were assuming control over the boulevards of Kingston. Marley had become such an unmistakable icon for Jamaican residents and the People’s National Party thought a show performed by Marley would help quiet the city during the political race. Marley consented to perform with his band The Wailers at the Smile Jamaica show. Despite the fact that Marley had communicated political nonpartisanship, some accepted that Marley had favor for Michael Manley’s side. During practice, only two days before the show, Marley and a few individuals from his band were taken shots at. Nobody associated with the shooting were killed, yet both Marley and his chief at the time endured wounds. Marley proceeded to perform at the Smile Jamaica show to keep the harmony, however fled the nation following the show finished. After the Smile Jamaica show Marley performed again at the One Love Peace show where he convinced Michael Manley and Edward Seaga up on the phase to shake hands. This show represented Marley’s genuine want for harmony and agreement between the ideological groups of Jamaica’s new government. As Gilmore composes, â€Å"On April 22nd, at the One Love Peace Concert, Marley figured out how to urge both Michael Manley and Edward Saga in front of an audience with him and held their hands along w ith his in a motion of coexistence† (Gilmore 9). Marley passed on of malignant growth at the youthful age of 36, however his music is as yet alive and arrives at several individuals each and every day. Something that made Marley’s music so compelling was his capacity to talk an extraordinary message through an innovative tune. From Rolling Stone, â€Å"He was a great tune author, and his songs’ implying pop guides maneuver the audience into the real factors Marley was describing† (Gillmore 12). Albeit a significant part of the Marley heritage lives on in America as a unimportant pattern, one who decides to look further into his message will feel the force Marley had expected through his verse that was intended for a mistreated country.

Tom Sawyer Character Analysis

The tale The Adventures of Tom Sawyer by Mark Twain delivers how it was to be a child when the creator was a kid. In this novel, Tom Sawyer the hero, and his companion Huckleberry Finn witness a homicide. Both of the youngsters pledge to stay quiet about it however in the long run, Tom admits in light of the fact that he can't remain to see a guiltless man put to death when he could stop it. Sawyer was an exuberant, audacious, and precarious kid who was allowed the chance to develop, and grow up in light of the fact that he had a touch with development after he saw a homicide. Indeed, yet that’s extraordinary. A burglar is more sharp than what a privateer is †as a general thing. In many nations they’re after high up in the honorability dukes and such† (280). This statement from the novel, by Sawyer is a magnificent model, which shows the boy’s daring side. The peruser, just from perusing the statement can get the inclination, this kid feels sure about his words. Which means, this kid demonstrations simply like some other fun loving little youngsters, as though they know everything.Assuming that the kids that demonstration like they know it all, as to show it, this statement underpins the proposition about Sawyer, that he is energetic and daring. Not exclusively does the statement show how Sawyer would act, and present himself, however it additionally goes about for instance to show the young men creative mind and things he would get himself into. At a certain point in the novel, Sawyer and a couple of his companions felt as though nobody adored them, and chose to carry on with a secluded, criminal life and be pirates.They were away for some time which made their entire town accept they were dead. Sawyer’s poor auntie Polly was totally destroyed attempting to make sense of what she had done to cause her exuberant, inquisitive little fellow to flee to kick the bucket. Be that as it may, at the boy’s arranged memorial services, them three came swaggering in as though they had not been gone by any stretch of the imagination. This shows Sawyer would get into a wide range of experiences and plans. They kid was enthusiastic and courageous as well as dubious and cunning as well. Related exposition: â€Å"Stand and Deliver Character Analysis†Sawyer had to white-wash his fence on a Saturday and he truly would prefer not to do it. As other little youngsters would stroll by, Sawyer would act like he was having a great deal of fun carrying out his responsibility. This would interest different young men and they began offering him things with the goal for them to have an attempt at the great white-washing. At the point when it was done, Sawyer didn't need to work any longer, the white-washing completed itself and he increased a large number of new things. This shows how brilliant and precarious sawyer could be.Tom Sawyer was a little fellow who needed only fun. He would have a ton of fun and wild undertakings with his companions, go about as though he had a deep understanding of the world and utilize his dubious intelligence to get that he needed. Despite the fact that Sawyer saw a homicide, and could have utilized this chance to develop and grow up, he adh ered to his blameless kid self. He was an energetic, bold and precarious little youngster who was nearly compelled to, however didn't grow up significantly after his brush with the brutality of this present reality.

Review Reading for Thinking

Review Reading for Thinking I have this dream that one day there will be a student who will spend a year or two working on his reading comprehension skills before taking the TOEFL. Maybe hes an freshman undergraduate who knows he will do his graduate studies in the USA. Or maybe hes a high school student. If I ever find this student, Reading for Thinking is the book I would recommend to him.This is a great book to spend a year with and to use as a sort of “strategy guide” as you engage with a variety of books, articles and magazines.The book starts by describing methods that can be used to increase ones comprehension of academic texts that can be applied in a variety of contexts. Interestingly, the books reading paraphrase strategy (pages 16 to 21, 7th edition) mirror one of the strategies that my friend Josh MacPherson uses to teach the TOEFL reading section at TST Prep.The third chapter of the book includes strategies for identifying paragraph elements which, if done quickly, will also be quite useful on test day when students need to answer factual information questions. Obviously this is not a TOEFL book, and it doesnt take into account the pressure to work really quickly that students have on test day, but those with a long time to prepare for the test have the luxury of focusing on how to parse academic texts in a more general way.There are also sections on building an academic vocabulary. Thats not something I think is especially important for people who have a short term to prepare for the TOEFL, but is another thing that students who have a long time to prepare can focus on.What makes this book a perfect study companion is that it contains a couple of dozen really wonderful academic articles, all of which are close to the same difficult level as the real test (though perhaps a bit easier). These are accompanied by ample skill-building exercises.Anyways, you can buy the most recent edition on Amazon (8th edition, 2014) but I recommend the 7th edition (2011) because used copies from Amazon are super cheap.

Swiss Army Man And The Myth Of Cain And Abel - 1437 Words

Swiss Army Man the Myth of Cain and Abel In the first book of the bible, the Book of Genesis, readers are introduced to the characters of Cain and Abel. The myth of Cain and Abel relates to jealousy and rage, and how there are always consequences for our actions. The morals that can be learned from Cain an Abel are still relevant today, but in another format, such as in the poster for the 2016 film Swiss Army Man. The Swiss Army Man poster and the myth of Cain and Abel have overlapping themes, such as death and isolation. These themes are still prominent today, and the poster can serve as a modern day take on the centuries old myth. The myth of Cain and Abel originates from the bible, and is best known for being a story of firsts. Cain†¦show more content†¦God favored Abel s sacrifice of milk and meat over Cain s offering of fruits. This angered Cain, and presumably out of jealously, he murdered his brother, Abel. Just as Cain was the first physical birth in the bible, Abel is the first recorded death (and murder) of the bible. God questions Cain on the death of Abel, and Cain lies and tells God that he did not murder his brother. Although is has been interrupted in multiple ways, it is ultimately believed that Cain s jealously of God favoring his brother s sacrifice in relation to his own is what lead to his rage and commitment of murder. A main moral in the myth of the story of Cain and Abel is that jealously can lead to sin. Cain s jealously of Abel is what causes him to lash out, and later lie to God about his actions to cover up his original sins. Roland Barthes analysis of the Pazini ad in Rhetoric of the Image explains that the by putting aside the linguistic message, we are left with the pure image (Barthes, 34). By ignoring the words written on the image, the poster for the film Swiss Army Man (2016) depicts two characters on an isolated green area, with water in the foreground and a faded skyline in the background. Although they equally share the green area, one character is straight up, while the other is hunched over. The one with straight body language is wearing brighterShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesEthical Behavior 22 Coming Attractions: Developing an OB Model 23 An Overview 23 †¢ Inputs 24 †¢ Processes 25 †¢ Outcomes 25 Summary and Implications for Managers 30 S A L Self-Assessment Library How Much Do I Know About Organizational Behavior? 4 Myth or Science? â€Å"Most Acts of Workplace Bullying Are Men Attacking Women† 12 An Ethical Choice Can You Learn from Failure? 24 glOBalization! Does National Culture Affect Organizational Practices? 30 Point/Counterpoint Lost in Translation? 31 Questions

Entrepreneurship And Economic Growth Of A Country

Entrepreneurship is generally described as the ability of an individual or a group of individuals to create or discover an opportunity and utilize it to the benefit of the society, which, in turn, will bring success to the innovators and their organisation (Hart, 2003). The relationship between entrepreneurship and economic growth of a country has increasingly gained a lot of interest from economists and policy makers over the years (Steyaert and Hjorth, 2008). However, while some view it as a direct relationship, others see it as an indirect kind of relationship. Entrepreneurship is a multifaceted and complex concept and described differently based on the context of study and disciplines (Hart, 2003). Hart (2003) noted that main research†¦show more content†¦In the past decades, there has been a growing interest regarding the concepts of economic development and entrepreneurship. Researchers have concluded that although economic development theory can still be argued to lac k a ‘general theory’ of entrepreneurship, one that could encompass a variety of development outcomes, progress has been made in extending the notion and understanding of entrepreneurship in economic development (Naude, 2010). On the other hand, international organizations, governments and policy makers have shown a greater attention to the function fulfilled by entrepreneurship in generating economic development. Entrepreneurship is important because it is the economic mechanism through which inefficiencies in economies are identified and mitigated (Grigore and Dragan, 2015). According to OECD (1998) â€Å"entrepreneurship is central to the functioning of market economies† (Carree and Thurik, 2003). Economic experts have abandoned their traditional approach to economic development based mainly on recruiting large companies with different financial and fiscal inducements. Entrepreneurship is spreading recognized by government officials throughout the world not onl y as â€Å"a key mechanism forShow MoreRelatedA Review of the Role of Entrepreneurship in Stimulating Economic Growth, Reducing Unemployment and Increasing Level of Income in Low to Middle Income Countries.3874 Words   |  16 PagesA REVIEW OF THE ROLE OF ENTREPRENEURSHIP IN STIMULATING ECONOMIC GROWTH, REDUCING UNEMPLOYMENT AND INCREASING LEVEL OF INCOME IN LOW TO MIDDLE INCOME COUNTRIES. INTRODUCTION This paper sets out to review the role of entrepreneurship in stimulating economic growth, reducing unemployment and increasing levels of income in low to middle income countries. Nieman and Nieuwenhuizen (2009) states that the contribution of entrepreneurs to the economy can be attributed to their special qualities. TheyRead MoreRelationship Between Entrepreneurship And The Economic Development Essay1091 Words   |  5 Pagesthe relationship between entrepreneurship and the economic development in Saudi Arabia. Entrepreneurship is the process of managing, organizing and developing a business venture in a competitive environment that is dynamic (Kuratko 2016 pp3). An entrepreneur is an inventor, leader, innovator, and pioneer and most significantly, a performer. The heart of a national advantage is often pegged on entrepreneurship. The operation of an enterprise is within the entrepreneurship ecosystems that include governmentalRead MoreStartup Americ A Government Initiative1322 Wor ds   |  6 Pagesinitiative that is used to inspire and produce entrepreneurship throughout the country. By holding the belief that innovation is the backbone of this country, Obama created this campaign in order to create and develop entrepreneurship. As a result, the goal is trying to achieve sustainable growth and quality jobs in the economy. Overall, Startup America is a process that believes entrepreneurship is a core American value that allowed for the country to be where its at, therefore, this campaign isRead MoreOverview Of Schumpeter Denoted Entrepreneur As An Essential Element For The Economic Growth And Entrepreneurial Process1339 Words   |  6 PagesSchumpeter denoted entrepreneur as a key in the economic growth and entrepreneurial process as a prime element in the progress and advancement of economy. Again he stated that entrepreneurship is an essential element for the development of any economy and economic and political framework condition would not affect the g rowth. The benefits due to entrepreneurship to community will be greater in those economies where entrepreneurs have flexibility to operate, to expand their ideas, and to obliterateRead MoreRelationship Between Entrepreneurship And The Economic Development Essay1314 Words   |  6 Pagesthe relationship between entrepreneurship and the economic development in Saudi Arabia. Entrepreneurship is the process of managing, organizing and developing a business venture in a competitive environment that is dynamic (Kuratko 2016 pp3). An entrepreneur is an inventor, leader, innovator, and pioneer and most significantly, a performer. The heart of a national advantage is often pegged on entrepreneurship. The operation of an enterprise is within the entrepreneurship ecosystems that include governmentalRead MoreHow Entrepreneurship Has An Effect On The Economy Of India1557 Words   |  7 Pages In the 21st century Entrepreneurship is one of the fundamental driving variable in job development. Entrepreneurship has dependably had a variable in monetary advancement and has assisted with job creation. Be that as it may, in the present time it has quickened like never before. Entrepreneurship is favorable for the development of a country’s economic system for various reasons. Business enterprise has been surprisingly resurgent in the course of recent decades in nations that accomplished generousRead MoreThe Theory Of Entrepreneurship As A Key Lever For Growth Restoration And Job Creation1134 Words   |  5 Pagesthe lowest ranked country in the EU, in the context of the ongoing sovereign debt crisis resulting in the highest levels of unemployment within the EU. Their economy is mainly based on tourism, trade, and agriculture. Thus, lacking an established competitive industry and an entrepreneurship-friendly environment, which continues to constrain Greece’s abilit y to emerge from the crisis. To overcome these difficulties, Greece must embrace entrepreneurship as a key lever for growth restoration and jobRead MoreRole of Entrepreneurship in Economic Development1047 Words   |  5 PagesRole of Entrepreneurship in Economic Development Entrepreneurship: Entrepreneurship is the attempt to create value through recognition of business opportunity, the management of risk taking appropriate to the opportunity and through the communicative and management skills to mobilize human financial and material resources necessary to bring a project to fruition. According to A. H. Cole, Entrepreneurship is activity of an individual, undertaken to initiate, maintain or aggrandize profit byRead MoreEntrepreneurship Assessment Strategies For Economic Development1615 Words   |  7 PagesEntrepreneurship assessment strategies for Economic Development: Developing an implementation case for Kingdom of Saudi 1.Introduction Entrepreneurship is an extremely important aspect of the modern economy. Entrepreneurship entails improving business and the development of areas that are good for a business, people and the overall economy of a country (Galindo, Mà ©ndez-Picazo, 2013). Since the need for entrepreneurship has been widely discussed and proven through research (Isenberg, 2010; KhanRead MoreFactors That Can Promote or Hinder Enterpreneurship1492 Words   |  6 PagesLIST AND EXPLAIN FACTORS THAT CAN PROMOTE OR HINDER ENTREPRENEURSHIP. Entrepreneur: An entrepreneur is a person who starts an enterprise. He searches for change and responds to it. A number of definitions have been given of an entrepreneur- The economists view him as a fourth factor of production along with land labour and capital. To put it very simply an entrepreneur is someone who perceives opportunity, organizes resources needed for exploiting that opportunity and exploits it. Computers, mobile

Classroom Observation Report Free Essays

INTRODUCTION The school that we have chosen for our classroom observation is SMK Mutiara Rini which is situated at Jalan Persiaran Utama, Taman Mutiara Rini, Skudai Johor Bahru. This school consists of 2250 students from various level of proficiency. We have decided to observe Miss Niwashini Nambiar d/o Aravindan whom are one of our group mates for this classroom observation assignment. We will write a custom essay sample on Classroom Observation Report or any similar topic only for you Order Now Miss Niwashini Nambiar has been teaching English language for both lower and upper secondary for three years. We observed the lower secondary group students whom are in form 2 UKM. There are 32 students in 2 UKM and their English language proficiency level is intermediate. TEACHING METHODOLOGY Before we went to observe Miss Niwashini, we already prepared an observation checklist to make sure that by the end of the observation, we will be able to discuss on the methodology used by the teacher during teaching and learning session. Throughout the lesson, we observed that the teacher minimized the use of mother tongue. She only used it when it was the last resort to make the students understand a particular term or word used during the lesson. The teaching techniques were organized for learners to learn communicative function. During the set induction for example, the teacher came out with something that triggered students’ prior knowledge, thus we can see that the students were mostly eager to speak and participate in the conversation. This is parallel with the principle underpinning Communicative Language Teaching (CLT) where according to Brown (2001), CLT involves the use of language productively and receptively where the teacher facilitates and guides the learners to practice language skills in the classroom. For the activities chosen by the teacher during the lesson, we observed that it involved real life communication and also rich mix of classroom activities were implemented, where group work, pair work were all integrated during the lesson. For the group work activity, it allows the students to interact with one another, even some of them still communicate using their mother tongue but, we observed that some of them did tried to use English as much as they can. The lesson was not focused mainly on the form of language but its function as well, where the teacher tried to make the students able to use the target language using the activities done during the lesson. We found that the set induction as well as the activities conducted by the teacher bounded to what has been suggested by Larsen-Freeman (2000) that true communicative activities have three main features: information gap, choice and feedback, using authentic material in a small group activities. By taking the first activity conducted for example, where the students get into a group of five, it applied task-based learning which the students need to complete the task at the same time used the target language and the language acquisition will eventually happen. Another thing that we observed during the class lesson was that the teacher’s goal of teaching was to develop students’ communicative competence. The opportunities for the students to develop fluency and accuracy were provided by the teacher especially when the students were given a chance to present their work to the class and they got to receive feedback from peers as well as from the teacher. Parrish (2004) advocates that in CLT class, teacher’s role is mainly as facilitator to guide the students in the interaction that takes place during teaching and learning session. This can be seen throughout the lesson, where Miss Niwashini did not dominated the lesson and the students’ speaking time is maximized by being the main communicator in classroom. From what we have observed, we can conclude Miss Niwashini had integrated Communicative Language Teaching (CLT) in her teaching and learning session where she had emphasized on the communication in real-life situation to deliver the lesson. In this report, we also included her lesson plan for that particular lesson to give a clearer view on her teaching and learning session that day. As what is believed by Mustapha ; Yahaya (2013) that the successful implementation of CLT in English language teaching depends largely on the teacher’s understanding. We can say that Miss Niwashini’s lesson truly has almost all the beliefs under CLT which it was reflected through the way she conducted her lesson in the classroom. This can be seen from her methods and techniques applied during the lesson, the way she designed the activities for her students and the materials used for the activities. LESSON PLANCLASS TIME DURATION ATTENDANCE SUBJECT DAY DATE2UKM 2.20 pm- 3.20 pm 60 M32/32 ENGLISH THURSDAY 5/4/2018LESSON [LESSON 23] LANGUAGE AWARENESS NON-TEXTBOOK BASED LESSONMAIN SKILL(S) FOCUS SPEAKING , READING ; WRITINGTHEME PEOPLE AND CULTURE TOPIC LIVE WELL(HEBAT)LANGUAGE FOCUS Vocabulary related to the topic the health.CONTENT STANDARD Main Skill Writing 4.1Communicate intelligibly through print and digital media on familiar topics.Complementary Skill READING 3.1Understand a variety of texts by using a range of appropriate reading strategies to construct meaning.LEARNING STANDARD Main Skill Writing 4.1.5Connect sentences into two coherent paragraphs or more using basic coordinating conjunctions and pronounsComplementary Skill READING 3.1.1Use with some support familiar print and digital resources to check meaning.LEARNING OBJECTIVES By the end of the lesson, students should be able to :Create a balanced meal.Identify healthy and unhealthy foods in each of the food groups.SUCCESS CRITERIA At the end of the lesson, students will be able to :Create a balanced meal and explain about the meal with accurate pronunciation based on the given reading text.REFERENCES Access to bilingual dictionaries. CROSS CURRICULAR ELEMENT Technology EducationHOTS Analyzing and Applying MORAL VALUES GratitudeI-THINK Double Bubble Map PAK-21 Round table activity.ACTIVITIESPRE- LESSON LESSON DEVELOPMENT POST- LESSONGreet the students and introduce the topic â€Å"Balanced Meal† for the students.Teacher asks the students at random what do they really understand with the phrase â€Å"Balanced diet† Students will provide the examples of healthy and Unhealthy food. Students will get into group of 5.Students are assigned to create their own balanced meal.They should create a menu card based on the balanced meal that they are going to create. In groups, students are required to explain about the meal that they have created with accurate pronunciation.ASSESSMENT Worksheets REFLECTIONSCLASS : 2UKM 32/32 students able to answer random questions given by their respective teacher. The students able to provide a list of healthy and unhealthy food based on the alphabet shown by their teacher on the whiteboard. Apart from that, students able to identify and classify the healthy and unhealthy food shown by the teacher through random pictures. Students able to create a menu card based on the balanced meal for obesity patients via group work. Students able to present their work within the given time frame and only used English fully throughout the entire lesson. REFERENCES Brown, H. D. (2001). Teaching by Principles: An Interactive Approach to Language Pedagogy (2nd Ed.). New York: Longman.Larsen-Freeman, D. (2000). Techniques and Principles in Language Teaching (2nd Ed.). Oxford: Oxford University Press. Parrish, B. (2004). Teaching Adult ESL: A Practical Introduction. 3L Journal of Language Teaching 3(103-109). Oxford: Oxford University Press. Mustapha, S. T. ; Yahaya, R. A. (2013). Communicative Language Teaching (CLT) in Malaysian Context: It’s Implementation in Selected Community Colleges. Social and Behavioral Sciences 90(788-794). Malaysia: Universiti Teknologi MARA. 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Customer Service in Nonna Restaurant

Question: Discuss about the Customer Service in Nonna Restaurant. Answer: Introduction: Nonnas is a famous restaurant of harbor town of Australia. It is situated at Harbour Town in Australia. They offer various types foods to their customers and their customer service quality is as good as the behavior of the staffs of Nonnas restaurant (Nonna's Restaurant. 2017). They try to maintain the hygiene that is the most important thing to run the restaurant. Poor hygiene can bring the food poisoning that may cause of the loss of loyal customers. The main strength of the restaurant is the beautiful location. They provide good quality foods to the customers that make the restaurant famous. It became the icon of the Gold Coast. They provide three types meals in their restaurant such as breakfast, lunch and dinner. However, Nonnas became the brand of Gold Coast. Moreover, the customers mainly rely upon the brands as it rivets better control with the dominance of market over the rivals. The strategic brand management can help the restaurant to create the large customer base for the restaurant to amidst the competitors. The management of Nonnas should be careful about the brand awareness. This will help the customers to achieve knowledge regarding the products and services. The main motto of the restaurant is to provide delicious and healthy foods to the customers so that they can enjoy the eating together with their family. The atmosphere of the restaurant provides great pleasure to the customers and attracts them. The tag line of Nonnas is Eat better, Drink happy (Nonna's Restaurant. 2017). The purpose of the study is to check the management and marketing strategies of Nonnas to attract the customers. The recent study is important from the earning perspective that they provide a deep insight in the concepts and values of the customer service. To achieve the customer satisfaction, the management of the restaurant needs to be more careful. They need to look into the marketing and servicing system of the business. Grand and Jonas (2012) mentioned that in case of gaining the customer satisfaction, it is necessary to make proper strategies. The management of the business needs to focus on the branding as the customers like the brand products. They need to make plans to impress the customers so that they come repeatedly. The employees always should help the customers and keep their promises. The advertisement and marketing of the business needs modification that the management needs to look into (Vaz and Mansori2013). The eye-catching advertisement helps to attract the custom ers that can increase the number of customers. They can offer various offer on the special days and can make special dishes for the customers that will help the business to gain the customer satisfaction. They can change the representation style of the dishes that will attract the customers and help to gain the customer satisfaction (Bruns-Smith et al. 2015). Moreover, the employees need to communicate with the customers to know their perceptions. The employees can ask the customers about to provide suggestion to make the service quality better. In view of Blut et al. (2015), in such way Nonnas restaurant can achieve the customer satisfaction again. The client satisfaction is necessary in case of running a restaurant. Customer service plays the equal parts in the communication and genuine attention. The customers need to feel free and comfortable in the restaurant. The staffs need to treat the customers with care and respect by providing exciting and excellent meals. This will help to retain the customer satisfaction and this will increase the reputation of the business. For the research, the research participants will be withdrawn from the restaurant. Only the domestic guests will be chosen for the study. The inclusion criteria of the participates will be that they need to be the permanent residents of the geographical country border of the Australia. The research study will take at least 3 months to collect the data and for the data analysis. The research study will be conducted in the winter season from June-August, 2017. Problem statement and objectives At present, Nonnas is reducing the satisfaction of the customers via the services because they repeat the same food every day, which make the customers unhappy. The customers prefer variety in the products and services. The revenues and the market share of Nonnas are falling and the competitors are getting the advantage to grow. The recent study aims to examine the influence of the marketing and management on the customer satisfaction. Nonnas in recent days are not able to meet the quality service to the customers. The customers want variety in foods, which they are not getting. The research objectives are as follows: To evaluate concepts that is associated with the customer service and the customer satisfaction To identify the issues that Nonnas is facing to imply the quality services to customers and fetch the satisfaction Concepts of Customers Services In view of Ennew, Binks and Chiplin (2015), customer service refers to the service that the customer receives from a business. The business provides the services in exchange of money. The business management needs to be loyal before, during and after providing the services. On the other hand, Amin et al. (2013) opined that the service of a business can be healthy or poor that is depend on the customers. Only the employees can make a strong relationship with the customers that help to retain the customer services. Strong customer services include the response on time and provide good quality of foods and proper communication with the customers. On the other hand, bad service refers to the delay in response, rude behavior with the customers and poor communication with the customers (Koshki, Esmaeilpour and Ardestani 2014). This can negatively affect the customers. The employees should behave with the customers politely and handle the customers with properly. The employees need to help the customers whenever they need. This will help the customers and they will attend the restaurant again. The service quality refers to the variables that are related to the customer services. Strong service quality of a business shows that it meets the expectations of the customers successfully and thus gain the competitive perimeter over the competitors. As stated by Han and Hyun (2015), customer services needs to have favorable and high standards always. It helps in providing the business with the favorable identity from the customers. Thus, customer services have definite levels that are attached to them. Izogo and Ogba (2015) points out that every business desires in achieving service quality since it is able to regulate, manipulate and manage expectations as well as the grievances of their customers. Bruns-Smith et al. (2015) mentioned that the customer satisfaction conforms the expectations of the client. This often provided to the customers to gain the customer satisfaction and improve the service quality. This will help to identify the problems of the business and assess the sat isfaction of client. Concepts of Customer satisfaction According to Pishgar (2013), customer satisfaction refers to emotional condition of the mind of the customer that can be attached with the satisfying product and service. Customer satisfaction can be the level to which the consumers like the product and facilities that the business provides. The satisfied customers tend to purchase from a particular business repeatedly as their services and products provides benefits to the customer considerably. Andukuri (2014) supported the statement and commented that the extended customer satisfaction may occur when the business maintains the standards of products for a long time. Customers get satisfaction when the business meets their expectations. Sometimes, the business can produce products and go too far for the customer expectations. Such instances can form strong relationship in between the customers and restaurants. The management of the business needs to focus on the branding as the customers like the brand products. They need to make pl ans to impress the customers so that they come repeatedly. SERVQUAL is a model that helps to explain the customer satisfaction and emphasizes the dodges in expectations of customer and their experiences. Vaz and Mansori (2013) explained that there are some rationales in the wake of the gaps that can be identified via this model: Gap-1: Between Companys Perception and Customer Expectation: the gaps can occur when the business does not understand services, which they need to provide to their customers so that the customers become satisfied with the actions of the formers. Gap-2: Between Companys Perception and Service Quality Requirements: Faults can be identified when the business can recognize the needs of their customers, yet cannot identify paths to meet out services. Gap-3: Between Service Quality Requirements and Service Liberation: Sometimes the company might provide sufficient services to their customers (Rahman et al. 2012). However, their service quality might not be good, resulting in dissatisfying customers. Gap-4: Between Service Delivery and Communications of Company: Customers can be satisfied much when the business informs them about the actions the business that is taken to make the customers satisfied. However, absence of proper communication leads to gap formation. Therefore, proper communication is necessary that will help to reduce the gaps and provide the customer satisfaction to the customers as well as the employees. Gap-5: Between Service Expectation and Received Service: Due to improper course of actions, customer prospects concerning services are not convened. This kind of services, the customers can receive from the business, which do not equivalent to their expected consequently, standards, decreasing and abolishing customer satisfaction (Rahman et al. 2012). Effects and challenges of the customer service on customer satisfaction Pishgar (2013) pointed out that the customer services affect the customer satisfaction largely. Appropriate customer service instills a sense of trust and satisfaction within the customer so they can be loyal to that particular restaurant. Large standards of post-purchase consumer service offer relief to the customers at the time when the customer state grievance. Helpful customer service can strengthen the customer that is associated with the business, favoring the consistency in the sales. Therefore, business, which is targeting to satisfy the customers, needs to ensure that they have already met all the actions of quality services on behalf of their customers. However, in food industry, convention of both the ends becomes a major issue as they often show the problems in servicing features of their products (Andukuri 2014). The present study identifies the scope of research from the outlook of reducing these challenges and supplementary the industry to satisfy the customers via sup erior services. 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